How to use this sheet
- Choose one person and name why you are doing this: improve communication, understand a struggle, or align expectations.
- Think back to real moments with them, a meeting, a message, a feedback exchange, not a general impression.
- Fill the four quadrants: Says and Does are what you observed; Thinks and Feels are what you infer from it.
- Read the whole map: where do the quadrants agree, where do they contradict, where do you know nothing?
- Close with one or two small, specific actions the map points to.
The PDF is fillable: open it in a real reader (Acrobat, Preview) to type and save, or print it and write by hand. Anything you type on this page stays in your browser, nothing is sent anywhere.
Says
actual phrases, close to verbatim
Does
what you saw them do, not what it means
Thinks
what is likely going through their mind
Feels
the emotional state underneath